Your contract is with Exclusive Galapagos Cruises LLC., Trading as Exclusive Galapagos Cruises here in after called EGC. You the client are subject to the following conditions, and are deemed to read and understood the following.

DEPOSIT AND CANCELLATION POLICY

To confirm your reservation, a deposit of the total tour price is required, this deposit will depend on the tour that you are taking with us and in some cases it will be non refundable (your travel specialist will let you know when); the balance will be paid 60 days prior departure. Your deposit can be made in our bank account in the United States or you can make a wire transfer to our account in Ecuador. (Notice that a bank fee will be charged in case of wire transfer). VISA and MASTERCARD are accepeted with an extra 5% charge.
Cancellations received at anytime after the final payment is received are subject to forfeiture of 100% of the payment amount. “No-shows” for any reason are subject to a 100% cancellation fee. These conditions are strictly enforced.

Travel and trip cancellation insurance is highly recommended.

CANCELLATIONS OR ALTERATIONS BY EGC

a) Alterations

EGC reserves the right at any time to make changes to your trip arrangements (including flights, transport, hotels or other services). Such changes are often minor, but if not we will advise you or your travel agent prior your departure.

b) Cancellations

Some of our tours are based on groups arrangements involving a minimum number of Passengers. If this minimum number is not reached we reserve the right to cancel the departure and offer and alternative date or a refund of all moneys paid by you. Such cancellation will not take place 30 days before departure, and EQT accepts no liability for compensations beyond this full refund.
Apart from these group departures, we will not cancel a tour for reasons within our control after you have made final payment of the balance. We may be forced to cancel a Trip for reasons beyond our control (fuerza mayor). For the purposes of this contract we define “fuerza mayor” as war or threat of war, civil action, riots, strikes, insurrections, decisions by governments, natural disasters, bad weather, changes of schedules of airlines, or similar circumstances beyond our control.
In such cases EQT will inform agents and clients who have booked directly without delay and will offer an alternative tour or comparable standard, if available, or a prompt refund of all moneys paid. EQT accepts no liability of compensation beyond this full refund. If any of the causes for cancellation or amendments occurs after the tour has begun, we reserve the right to allow or guides or associates to alter the itinerary and accommodation on your behalf, and where these amendments are made as result of “fuerza mayor”, (defined above), no compensation will be paid.

PRICES

The price on a tour may be varied at any time before we have accepted your booking. After we have confirmed the booking to you, so long as the itinerary does not alter, we will be bound unconditionally by this price.

INSURANCE

It is the responsibility of every traveler that he/she is adequately insured against personal accidents and medical expenses during his/her trip to Ecuador, as well as having travel, trip cancellation and baggage insurance to protect your travel investment.

YOUR RESPONSABILITIES

You must ensure that all your travel documents, passport, visas, vaccination certificates, currency and traveler’s checks, are in order. Exclusive Galapagos Cruises is able to give general advice on these matters, but can not be held responsible for any information not stated in writing as indicated.
Please let us know if you request special diet or facilities for disabled. EGC reserves the right to charge for all out of pocket expenses incurred, in complying with clients needs.

BAGGAGE

It must be made absolutely clear that all baggage and personal belongings are carried at the owner’s risk. We are not responsible for damaged, delayed or lost baggage for any reason. We highly recommend the purchase of travel, trip cancellation and baggage insurance. Baggage can and get lost or delayed and the airline coverage in the event of a loss or delay is not comprehensive.
We also recommend considering this in order to arrive to Ecuador with an extra day before your cruise in the Galapagos starts.

DIVING POLICY

Please bring all diving logs and any documentation showing proof of all open water dives. The Dive-master on the vessel will evaluate the passengers' diving performance and at his discretion decide whether a passenger can dive at a specific dive site. Galapagos diving is for very experienced divers only, due to the strong currents, surges and cold waters.

PRIVACY POLICY INFORMATION

Exclusive Galapagos Cruises receives information about our clients once we have booked a trip through forms filled out on our submitting pages, and through passenger documentation forms that are sent to us. Exclusive Galapagos Cruises does not buy, sell or rent any information about our clients. All information provided to Exclusive Galapagos Cruises is strictly confidential and for the only purpose of providing the proper services to our clients. Some personal information such as passport numbers, must be passed on to travel partners in South America in order to facilitate the purchase of travel services such as airline tickets, Exclusive Galapagos Cruises does not place "cookies" or any other tricky program in the  computers of those searching for our website.

VACCINATION

All passengers are recommended to consult their personal physician for any personal vaccination recommendations. Alternatively, the official government authority is:
CENTER FOR DISEASE CONTROL AND PREVENTION
1600 CLIFTON ROAD, NE
ATLANTA, GA 30333
Tel: (404) 639-3311
WEBSITE: www.cdc.gov

If you have any questions or concerns, please do not hesitate to call our main office and any of our destination specialist will be happy to assist you.  Thank you for choosing Exclusive Galapagos Cruises.

BUEN VIAJE…